Grievance Cell

Greivance

Before using the Palimoxis Wellness Websites owned and operated by Palimoxis Wellness Pvt. Ltd (referred to herein as "Palimoxis Wellness," "we," "us," and "our"), please carefully read and understand these Terms and Conditions of the "Agreement." By accessing palimoxiswellness.co.in/web or any other Palimoxis Wellness Websites, you agree to be bound by this Agreement. If you do not agree to these terms and conditions, please refrain from using any Palimoxis Wellness Websites. Palimoxis Wellness reserves the right to modify this Agreement at its sole discretion, with notice provided through reasonable means, including posting the revised Agreement on the Palimoxis Wellness Websites. It is recommended that you review this Agreement periodically, as your continued use of the Palimoxis Wellness Websites indicates your acceptance of any changes.

Grievance Procedure
Users (customers/distributors) can submit grievances through two methods
  • By completing a grievance feedback form available in the website footer.
  • By opening a support ticket and selecting "Grievance" as the Nature of Ticket.
Customer Support

If customers/distributors encounter technical issues while submitting a grievance, they can contact us directly at or via email at info@palimoxis.com

Support Ticket

Active customers can raise a grievance request by logging in, navigating to Support Ticket, selecting Open New Ticket, and choosing "Grievance" as the Ticket Nature.

Grievance Redressal:

Upon receiving a grievance request, our grievance department will respond within 48 working hours via the support ticket system to address case-related matters. If the customer/distributor does not respond within 30 days of receiving the department's reply, the issue will be considered resolved.